Technical Field Engineer II, CRM

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee regional training and educational initiatives for customers and employees in relation to Cardiac Rhythm Management (CRM) procedures and product rollouts.

• Collaborate with key leadership, field teams, and cross-functional personnel to identify opportunities for enhancing district and regional performance, as well as addressing any obstacles.

• Relay insights to product development, quality assurance, education, and marketing teams concerning product efficacy to refine future offerings.

• Act as the primary technical resource for customers and field representatives in the realm of CRM.

• Offer expertise and guidance in areas such as Physician and Fellows education, AHP education, clinical evidence interpretation, and education for Medtronic employees.

• Provide implant or clinic support based on the demands of the region.

⛳️ Requirements

• Bachelor’s Degree along with at least 2 years of experience in electrophysiology or within sales/service/engineering in the Cardiac Rhythm or Implantable Medical Device sector.

• Advanced Degree in engineering or nursing.

• Degree in biomedical engineering or nursing.

• Experience in Cath Lab, EP Lab, hospital/clinic settings, or cardiology.

• Background in educating and training medical personnel, peers, and technical support teams.

• Comprehensive understanding of cardiac medical terminology and the medical device industry.

• Exceptional customer service skills.

• Proven track record of establishing and maintaining positive relationships with peers and colleagues at various organizational levels.

• Strong interpersonal, written, and verbal communication skills.

• Ability to manage and engage in multiple tasks/projects in a fast-paced environment while maintaining organization and meeting deadlines.

• Strong commitment to achieving the goals associated with the position.

• Proficient with Microsoft tools and other business applications (e.g., SalesForce.com).

• Capability to fulfill vendor credentialing criteria.

• IBHRE certification (mandatory for Sr and Principal levels).

🏝️ Benefits

• Health, Dental, and Vision insurance.

• Health Savings Account.

• Healthcare Flexible Spending Account.

• Life insurance.

• Long-term disability leave.

• Dependent daycare spending account.

• Tuition assistance/reimbursement.

• Simple Steps (global well-being program).

• Paid time off.

• Paid holidays.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• 401(k) plan with employer contribution and match.

• Short-term disability.