Technical Engagement Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Join Irth to spearhead SaaS implementations that prioritize operator safety and maintain connections to essential infrastructure within communities.

• The Technical Engagement Manager is accountable for the comprehensive delivery of the software solution implementation process and key client deliverables.

• This role involves collaborating with Irth clients to tailor and deploy software systems.

• You will assess the client's business needs, translate those needs into actionable requirements, showcase the functionality of purchased software systems, and address any queries regarding implementation.

• Responsibilities include configuration, training, troubleshooting, and ongoing support to ensure that the software solution effectively meets client requirements and adheres to all applicable regulations.

• The ideal candidate will be a strong individual contributor capable of influencing decision-makers while managing multiple priorities effectively.

• Exceptional communication skills, meticulous attention to detail, and the ability to work autonomously as well as collaboratively within a team are essential.

• This pivotal role demands a proactive approach to problem-solving.

⛳️ Requirements

• Strong independent decision-making capabilities, along with organizational, planning, and problem-solving skills.

• Robust technical knowledge and familiarity with software development practices and procedures.

• Ability to pinpoint areas for enhancement.

• A self-starter with proven commercial awareness.

• Excellent written and verbal communication abilities.

• Strong organizational skills.

• Capacity to articulate technical modifications to technical/development teams.

• 3 years of relevant experience, or 5-7 years of experience in lieu of a degree.

• Direct experience in customer-facing roles and implementation delivery.

• Quick learner of new concepts and technologies, translating them into client solutions.

• Outstanding oral and written communication skills.

• Ability to inspire and maintain effective working relationships.

• Capability to rely on experience and judgment to plan and achieve objectives.

• Willingness to work during US Eastern time every day.

• Bachelor’s or master’s degree in computer science, Software Engineering, or a related field, or equivalent professional experience.

🏝️ Benefits

• Being an integral part of a dynamic, growing company that is well respected in its industry.

• Competitive pay based on experience.