Technical Enablement Program Manager – Field Engineering

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop, implement, and enhance technical enablement initiatives throughout the Field Engineering division.

• Collaborate closely with Graph Academy, product and engineering subject matter experts (SMEs), and go-to-market teams to convert technical material into engaging and scalable enablement programs.

• Take ownership of designing and delivering structured onboarding, upskilling, and certification initiatives that foster practitioner-level technical expertise.

• Serve as a trusted advisor to technical leadership, ensuring that enablement initiatives align with product development, technical strategy, and field execution.

• Establish and monitor relevant KPIs to evaluate program effectiveness.

• Maintain a hands-on technical proficiency to review content, challenge assumptions, and engage with SMEs.

• Conduct training sessions, workshops, or lab demonstrations.

⛳️ Requirements

• Over 7 years of experience in technical enablement, technical training, curriculum development, or similar positions (e.g., solution engineering, developer advocacy, technical sales enablement).

• Proven track record in designing, launching, and refining multi-persona technical enablement programs.

• Strong program and project management abilities — capable of managing multiple, concurrent initiatives.

• Exceptional facilitation, presentation, coaching, and written communication skills (able to convey complex technical concepts in accessible manners).

• Demonstrated stakeholder management skills: adept at collaborating with senior leaders, SMEs, and cross-functional teams.

• Familiarity with learning management systems (LMS), authoring/training tools, content repositories, knowledge bases, and platforms like Confluence, SharePoint, or similar.

• Data-driven approach: comfortable defining and tracking metrics, dashboards, and extracting insights.

• Proactive, results-oriented attitude; strong initiative and accountability.

• Experience in managing certification, accreditation, or assessment programs is a significant advantage.

• Prior experience in the field (solutions engineering, presales, professional services, or consulting) is highly preferred.

• Knowledge of adult learning theory, instructional design, and best practices in technical pedagogy.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan.

• Paid time off.

• Various leaves of absence.

• Stock option grants.

• Eligibility for annual bonuses.