Field Service Engineer II, EM

This is a fully remote position, open to applicants in New York.

📋 Description

• Perform on-site installations of advanced equipment and adhere to testing protocols to confirm proper functionality.

• Carry out scheduled maintenance visits on-site as planned.

• Offer diagnostic and repair assistance to clients and fellow field personnel.

• Foster and nurture positive relationships with customers, system users, and company staff.

• Travel frequently, often on short notice, to client locations to troubleshoot issues or support other field service staff.

• Complete and submit field service reports in a timely manner.

• Deliver training to customers and users regarding system maintenance.

• Provide feedback to product quality teams for continuous improvement.

• Contribute to the updating and correction of various Thermo Fisher system documentation through written input.

• Guide the preparation of various reports, including identifying and isolating unresolved issues with the system.

• Serve as a subject matter expert and resource for training purposes.

⛳️ Requirements

• Bachelor’s degree in Electronics, Engineering, Physics, Chemistry, or a similar technical discipline, or 3+ years of equivalent education and hands-on experience in electronic systems, including installation, troubleshooting, repair, and calibration of advanced analytical tools such as SEM, TEM, FIB, or comparable systems.

• In-depth understanding and considerable experience in diagnosing and repairing ultra-high vacuum and high voltage systems.

• Strong ability to effectively interact with customers.

• Excellent interpersonal communication skills; must possess professional proficiency in English.

• Proven track record of resolving issues with complex systems and subsystems down to the component level.

• Proficient in MS DOS and Windows software environments.

• Capable of reading and interpreting schematics.

• Knowledgeable about UHV phenomena and technology.

• Must be able to obtain a valid passport and travel regionally and internationally as needed.

• Must hold a valid driver’s license.

• Physical requirements include the ability to lift up to 50 lbs and walk a minimum of 10,000 steps per day.

🏝️ Benefits

• A selection of national medical and dental plans, along with a national vision plan, including health incentive programs.

• Employee assistance and family support programs, covering commuter benefits and tuition reimbursement.

• At least 120 hours of paid time off (PTO).

• 10 paid holidays each year.

• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave).

• Accident and life insurance coverage.

• Short- and long-term disability benefits in accordance with company policy.

• Retirement and savings programs, including our competitive 401(k) U.S. retirement savings plan.

• Employees’ Stock Purchase Plan (ESPP) gives eligible colleagues the chance to buy company stock at a discount.