Technical Enablement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of technical enablement for SE, CS, and technical audiences throughout the organization, defining the criteria for technical readiness for each position and developing programs to achieve that readiness.

• Create, develop, and deliver technical learning pathways, hands-on labs, certifications, assessments, and supplementary enablement resources.

• Provide technical onboarding that equips new employees with product proficiency and enables them to ramp up swiftly, establishing clear milestones and opportunities for practice and validation throughout the process.

• Conduct live workshops, office hours, deep-dive sessions, and hands-on training that enhance product and technical knowledge among teams.

• Manage technical release readiness for new products, features, and product modifications, including readiness initiatives for significant launches such as Email Security.

• Identify proficiency gaps within SE and CS teams and develop programs, coaching, and reinforcement strategies that lead to measurable improvements over time.

• Collaborate closely with Product Managers, Engineering teams, subject matter experts, and cross-functional stakeholders to gather insights and ensure technical training content is accurate and up-to-date.

• Convert complex technical ideas into straightforward, practical learning experiences suitable for various audiences and skill levels.

• Utilize AI tools, simulations, and role-play scenarios to enhance practice, coaching, and readiness validation.

• Analyze feedback, assessments, certifications, and participation metrics to evaluate impact and continually enhance technical enablement programs.

⛳️ Requirements

• Over 7 years of experience in technical enablement, solutions engineering, technical training, sales engineering enablement, or a related area.

• Strong technical aptitude with an ability to delve deeply into complex products; hands-on experience with SaaS, cybersecurity, AI, trust and safety, or enterprise software is highly preferred.

• Proven success in creating technical learning materials such as hands-on labs, certifications, assessments, workshops, and onboarding programs, and delivering them live with enthusiasm and credibility.

• Excellent capability to simplify complex technical concepts and convey them in a clear, practical, and engaging manner.

• Experience collaborating with Product, Engineering, Solutions Engineering, Customer Success, or subject matter experts.

• Proficient in utilizing data (assessments, certifications, engagement, field performance) to identify gaps and demonstrate impact.

• Comfortable using AI tools to develop, scale, and deliver learning experiences.

• Exceptional communication, facilitation, and cross-functional collaboration abilities.

• Adaptable to working in a fast-paced, high-growth environment where priorities and products change rapidly.

• A thoughtful, inquisitive, and resourceful approach to problem-solving.

🏝️ Benefits

• Significant equity so you can share in Doppel’s success.

• A remote-first culture with built-in flexibility.

• Flexible PTO, comprehensive health benefits, parental leave, and more.

• A high-growth environment where your contributions have immediate impact and visibility.