Technical Enablement, Documentation Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Develop comprehensive product documentation.

• Ensure documentation aligns with product launches and updates.

• Maintain documentation for integrations (CRM, APIs, data validation).

• Create libraries for troubleshooting and guides for error resolution.

• Produce enablement materials such as: - Step-by-step guides - Quick reference documents - Interactive demonstrations (where applicable) - Process maps and visual workflows - FAQs, including common pitfalls and how to avoid them.

• Provide lightweight training through: - Recorded sessions - Live demonstrations - Office hours / Q&A sessions.

• Transform support tickets into opportunities for enablement enhancements.

• Identify recurring issues and develop targeted training solutions.

• Construct decision trees to facilitate quicker troubleshooting.

• Collaborate with support teams to decrease ticket volume.

• Organize content for AI assistants and copilots.

• Create reusable modular knowledge blocks.

• Enable smart search capabilities and contextual assistance.

• Contribute to initiatives focused on AI-driven support and enablement.

⛳️ Requirements

• 3–6 years of experience in Technical Enablement, Documentation, Support, or Solutions roles.

• Exceptional communication skills with the ability to lead discussions with customers and convey technical concepts to non-technical audiences.

• Comfortable operating in Agile, fast-paced, customer-facing environments.

• Experience with SaaS integrations and CRM systems (Salesforce preferred).

• Proficient in Google and Microsoft Suite (PowerPoint/Slides).

• Strong organizational and time management skills.

• Highly coachable with a demonstrated ability to implement feedback.

• Ability to work closely and collaboratively within a team.

• Video editing skills using software such as Adobe Suite, ScreenFlow, or iMovie (preferred).

• Familiarity with LLMs (Docebo) and Documentation Management Tools (Documentation 360, Zendesk) (preferred).

• Knowledge of AI tools (Claude, Gemini) (preferred).

• Strong technical understanding (APIs, integrations) (preferred).

• Capability to translate complexity into actionable guidance (preferred).

• Strong execution and ownership mindset (preferred).

🏝️ Benefits

• Join an ambitious and supportive team on a mission.