Technical Customer Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of enterprise support from start to finish — quickly diagnose intricate issues, communicate effectively, and ensure resolution.

• Deliver exceptional technical support in English.

• Become a subject matter expert on ElevenAgents and understand how our customers utilize it to integrate LLMs, telephony, and other AI solutions.

• Recognize trends across support tickets and bring product deficiencies to the attention of engineering and product teams.

• Create and maintain helpful documentation that is clear, accurate, and regularly updated.

• Serve as a reliable technical partner for enterprise clients throughout their journey with ElevenLabs.

⛳️ Requirements

• 2–3 years of experience in technical customer support at a SaaS or rapidly growing tech company, with a focus on B2B or enterprise environments.

• Knowledge of LLMs, AI agents, and/or telephony systems (e.g., Twilio, SIP, WebSockets) — whether through support roles or personal projects.

• Strong comprehension of APIs and how developers implement them; comfortable reading and diagnosing code, particularly in Python or JavaScript.

• A genuine passion for implementing and experimenting with AI solutions — not just providing external support.

• Proven ability to work independently within a fast-paced, international, remote team.

🏝️ Benefits

• Innovative culture: Join a once-in-a-lifetime opportunity to shape the future of AI, working alongside a team that is constantly pushing the limits of what is achievable.

• Growth paths: Becoming part of ElevenLabs means entering a vibrant team with numerous chances to make an impact beyond your immediate duties.

• Learning & development: ElevenLabs actively supports professional growth through an annual discretionary stipend.

• Social travel: We provide an annual discretionary stipend for you to connect with colleagues each year, in whichever way suits you best.

• Annual company offsite: Every year, we gather the entire team in a new location — past gatherings have taken place in Croatia and Italy.

• Co-working: If you’re situated away from one of our main hubs, we offer a monthly stipend for co-working expenses.