IT Support Engineer

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Deliver exceptional support and customer service to our clients.

• Manage customer requests, ensuring prioritization and escalation of tickets as necessary.

• Record and monitor support requests in ConnectWise, providing follow-up to guarantee issue resolution.

• Submit timesheets and expense reports bi-monthly.

• Engage in various call center groups and offer on-site assistance when required.

• Conduct audits of customer data and systems as needed.

⛳️ Requirements

• A bachelor's degree from a four-year university or equivalent experience (not mandatory).

• At least 3 years of experience in technical support is required.

• Fundamental diagnostic and analytical skills.

• Basic proficiency in using and troubleshooting MS Office applications.

• Familiarity with Windows 7, 10, and/or Mac OS.

• Basic computer literacy in both hardware and software.

• Ability to be proactive, take direction, and assume ownership of issues until resolution.

🏝️ Benefits

• 100% coverage for medical, dental, and vision for you and your family.

• 401K plan with company match up to 4% of salary.

• Reimbursement for certifications and an annual training budget.

• 17 days of paid time off per year in addition to compensated training days.

• Bonuses for referring new clients or employees.