Technical Support Specialist – Thursday–Monday Shift

This is a fully remote position, open to applicants in Canada.

📋 Description

• Resolve integration challenges involving APIs, data flows, and interconnected systems.

• Diagnose root causes and rectify production-related issues.

• Examine logs and system performance to troubleshoot problems.

• Work collaboratively with developers, consultants, and clients.

• Oversee support cases and provide clear communication of updates.

• Contribute to testing procedures and ongoing enhancements.

⛳️ Requirements

• Minimum of 3 years of demonstrated experience in OOP - Java, C#, Python, etc.

• Bachelor's degree in Computer Science, Mathematics, Physics, Statistics, Data Analysis, or a related discipline, or an equivalent combination of education and relevant experience.

• Proven dedication to delivering high-quality customer service, with a history of exceeding expectations in client interactions.

• Strong critical thinking and problem-solving skills, capable of tackling both technical and business-related challenges.

• Exceptional attention to detail and the ability to troubleshoot issues both efficiently and effectively.

• Self-driven, self-aware, coachable, and collaborative, demonstrating a strong ability to function as part of a team.

• Familiarity with or experience supporting Salesforce Service Cloud (preferred).

• Knowledge of Javascript, Groovy, REST API, SOAP Web Service, Graph QL, Insomnia, Postman, etc. (preferred).

• Experience with, or functional understanding of, ETL (Extract, Transform, Load) processes (preferred).

• Exposure to HR and/or finance data integrations (preferred).

• Experience with HR and ATS platforms such as Oracle HCM, Taleo, Workday, ADP, Greenhouse, and BambooHR (preferred).

• Proficiency in additional languages such as French, Spanish, Arabic, or others (preferred).

🏝️ Benefits

• Enjoy the flexibility of working from home with adjustable hours.

• Benefit from 4 weeks of paid vacation each year.

• Access a comprehensive health benefits package for you and your family.

• Participate in team events and opportunities to engage with colleagues.

• Work with leading-edge technologies.

• Receive a competitive base salary.