Technical Customer Support Engineer

This is a fully remote position, open to applicants in Europe.

📋 Description

• Provide support and guidance to ClickHouse users, customers, and prospects via cases, chat, Slack, community interactions, and meetings.

• Create solutions utilizing ClickHouse Cloud and ClickHouse open-source technologies.

• Document and share solutions through knowledge bases, documentation, blogs, meetups, webinars, and training sessions.

• Collaborate with global Support Services, Engineering, Go to Market, and Product Management teams to identify the functionalities needed by users and customers.

• Contribute to mentoring, training, and knowledge sharing initiatives.

• Offer first-line technical customer service and represent ClickHouse in a professional manner.

• Respond to and provide on-call coverage for technical cases, ensuring guidance within the required SLAs through ticketing systems, email, Slack, chat, and phone.

• Foster trusted relationships with colleagues, customers, and partners.

⛳️ Requirements

• Possess technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or relevant areas such as SQL databases, OLAP, cloud-native SaaS, and distributed systems.

• Have prior technical experience in roles like Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer.

• Availability to meet scheduling needs for providing high-quality 24x7 support in a global, distributed environment.

• Excellent communication skills.

• Capability to work fully remote with reliable internet connectivity.

• Demonstrated teamwork, global engagement, empathy, and a mindset for solving challenging problems.

• Ability to establish trusted relationships with colleagues, customers, and partners.

• Self-motivated, inquisitive, and committed to ongoing learning and development.

• Bonus: familiarity with ClickHouse.

• Bonus: experience with OSS and open-source technologies.

• Bonus: knowledge of Azure, GCP, or AWS.

• Bonus: experience with data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ.

🏝️ Benefits

• Flexible work environment in a globally distributed, remote-friendly organization.

• Employer contributions to healthcare.

• Equity in the company; every new team member receives stock options.

• Flexible time off in the US and generous leave entitlements in other countries.

• $500 home office setup for remote employees.

• Opportunities for engagement with colleagues during company-wide offsite events.