Technical Customer Success Manager – Workload Automation

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as the primary technical and strategic liaison for a designated enterprise customer portfolio.

• Establish and maintain long-term, trusting relationships with customer stakeholders.

• Effectively implement, promote adoption of, and continually enhance the ANOW! Automate and ANOW! Observe solutions.

• Conduct regular service evaluations, health assessments, and strategic alignment sessions with customers.

• Identify optimization opportunities, performance enhancements, and potential risks.

• Spot cross-sell and up-sell possibilities.

• Convert customer feedback into specific requirements and insights for Product Management and Engineering.

• Collaborate closely with Support, R&D, Product Management, and Sales to ensure exceptional customer satisfaction.

• Assist customers in applying best practices in workload automation, observability, DevOps, and cloud technology.

• Guide customers in broadening use cases, integrations, and enterprise-wide adoption of solutions.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.

• Several years of experience in customer support, customer success management, or a similar role within the enterprise software sector.

• Basic understanding of cloud platforms like AWS, Azure, or GCP.

• Familiarity with container technologies such as Docker and Kubernetes (EKS, GKE, or AKS).

• Knowledge of IT architectures, particularly concerning networks, servers, databases, and cloud computing.

• Awareness of IT security technologies along with common security standards and best practices.

• Technical proficiency in Automic, Control-M, or Airflow, including architecture, agents, APIs, and integrations.

• Experience with observability tools like Grafana, Dynatrace, Datadog, or equivalent platforms.

• Outstanding written and verbal communication abilities.

• Proficient in German and English at a business level.

• Strong analytical capabilities and a structured, solution-focused approach.

• Collaborative team player with excellent interpersonal skills.

🏝️ Benefits

• Flexible work arrangements.