Technical Customer Success Manager – Workload Automation

This is a fully remote position, open to applicants in Germany.

📋 Description

• Central technical and strategic point of contact for a defined customer base in the enterprise environment.

• Build long-term, trusting relationships with client stakeholders.

• Successfully implement, utilize, and continuously optimize the solutions ANOW! Automate and ANOW! Observe.

• Conduct regular service reviews, health checks, and strategic alignments with your clients.

• Early identification of optimization potential, performance improvements, and possible risks.

• Identify cross-sell and up-sell opportunities based on customer development and changing requirements.

• Translate customer feedback into concrete requirements and impulses for Product Management and Engineering.

• Ensure high customer satisfaction through close collaboration with Support, R&D, Product Management, and Sales.

• Assist clients in implementing best practices in workload automation, observability, DevOps, and cloud technologies.

• Support customers in expanding use cases, integrations, and enterprise-wide utilization of the solutions.

⛳️ Requirements

• Completed studies in computer science, information technology, or a related field, or equivalent practical experience.

• Several years of experience in customer support, customer success management, or a comparable role in the enterprise software environment.

• Fundamental knowledge of cloud platforms such as AWS, Azure, or GCP, as well as container technologies like Docker, Kubernetes, EKS, GKS, or AKS.

• Solid understanding of IT architectures, particularly in the areas of networks, servers, databases, and cloud computing.

• In-depth knowledge of IT security technologies as well as common security standards and best practices.

• Ideally, technical expertise in Automic, Control M, or Airflow, including architecture, agents, APIs, and integrations.

• Experience with observability platforms such as Grafana, Dynatrace, Datadog, or similar tools is advantageous.

• Excellent written and verbal communication skills, along with strong presentation abilities.

• Fluent in German and English.

🏝️ Benefits

• No information available regarding additional benefits.