Technical Customer Success Manager – Workload Automation ANOW! Suite

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as the primary technical and strategic liaison for a designated portfolio of enterprise clients.

• Establish and nurture long-lasting, trust-based relationships with stakeholders across customer organizations.

• Facilitate effective onboarding, ensure user adoption, and drive ongoing optimization of the ANOW! Automate and ANOW! Observe solutions.

• Conduct routine service evaluations, health assessments, and strategic discussions with customers.

• Evaluate customer environments to uncover optimization prospects, enhance performance, and identify potential risks.

• Recognize cross-sell and upsell possibilities in alignment with customer growth.

• Convert customer insights into actionable requirements for Product Management and Engineering teams.

• Partner with Support, R&D, Product Management, and Sales to guarantee high levels of customer satisfaction.

• Assist customers in applying best practices in Workload Automation, Observability, DevOps, and Cloud technologies.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent hands-on experience.

• Multiple years of experience in Customer Support, Customer Success Management, or a comparable role within the enterprise software industry.

• Fundamental understanding of cloud platforms such as AWS, Azure, or GCP.

• Familiarity with containerization technologies including Docker, Kubernetes, EKS, GKE, or AKS.

• Strong comprehension of IT architectures, particularly in networking, servers, databases, and cloud computing.

• Awareness of IT security technologies along with established security standards and best practices.

• Technical proficiency in Automic, Control-M, or Airflow, covering architecture, agents, APIs, and integrations.

• Experience with monitoring platforms such as Grafana, Dynatrace, Datadog, or similar alternatives.

• Exceptional written and verbal communication capabilities in both German and English.

• Strong analytical abilities paired with a structured, solution-oriented approach.

• A collaborative team player with excellent interpersonal skills.

🏝️ Benefits

• Flexible working arrangements.

• Opportunities for professional development.

• Health and wellness benefits.

• Company pension plan.