Technical Customer Success Manager – SaaS

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee the entire customer journey from onboarding to renewal.

• Serve as a trusted advisor by integrating business insights with technical knowledge.

• Convert client requirements into clearly documented processes, workflows, and service actions.

• Facilitate data-driven discussions by utilizing platform metrics, reports, and integrations.

• Anticipate and address issues while managing expectations with professionalism and clarity.

• Collaborate with internal teams to ensure technical execution aligns with client objectives.

• Gather feedback, document success stories, and identify opportunities for ongoing improvement.

⛳️ Requirements

• 2–4 years of experience in customer success, technical account management, or SaaS support.

• Basic knowledge of SQL and Python.

• Experience in a technology or SaaS company environment.

• Previous remote work experience, proficient in remote collaboration tools (Slack, Zoom, Google Workspace, Asana, or similar), with experience supporting clients based in the U.S. or UK.

• Excellent communication skills with confidence in client-facing situations.

• Detail-oriented with a well-organized, systems-focused approach.

🏝️ Benefits

• Competitive pay.

• Professional development opportunities.