Technical Customer Success Manager

This is a fully remote position, open to applicants in Estonia.

📋 Description

• Manage your own portfolio of accounts.

• Facilitate the onboarding process for new customers.

• Work collaboratively with teams in Product, Sales, Support, and Marketing.

⛳️ Requirements

• Experience in B2B SaaS, with a background in supporting technical customers and familiarity with APIs.

• A coding background is not necessary, but a technical mindset, exceptional communication skills, and a strong desire to learn are essential.

• You thrive in a fast-paced environment without compromising quality for speed.

• Previous experience in a startup or scale-up setting is a plus.

• Recognized for your outstanding communication skills across various mediums, you actively listen, ask the right questions for efficiency, and exude positive energy. You build rapport in a casual yet professional manner.

• Proficient English skills, both written and verbal, are required.

• CRM systems are familiar territory for you, and you may also be well-acquainted with Vitally.

• Being organized comes naturally to you, allowing you to maintain focus.

• You align with our philosophy of creating processes organically rather than adhering strictly to manuals and rules. You possess the ability to address customer queries with your unique perspective as a Modashian.

• While prior experience in influencer marketing is not mandatory, any relevant marketing experience or knowledge in this area will certainly make your journey at Modash smoother.

• A proactive, get-it-done attitude is essential.

• You have aspirations for excellence.

• A keen interest in the creator economy is desired.

🏝️ Benefits

• Flexible working hours.

• Unlimited paid vacation time.

• Fully remote work options.

• Opportunities for personal development.

• A sense of ownership in your role.