Technical Customer Success Manager

This is a fully remote position, open to applicants in United States, +1 more state.

📋 Description

• Oversee a portfolio of strategic accounts throughout the customer lifecycle, encompassing onboarding, adoption, and renewal.

• Foster customer relationships and act as a trusted advisor to maximize the value derived from Akuity’s products and services.

• Facilitate strategic meetings and Executive Business Reviews.

• Spearhead implementation and onboarding processes to enhance time to value.

• Cultivate and nurture customers to promote advocacy and establish long-term partnerships.

• Define and accomplish business and technical objectives, KPIs, and success metrics alongside customers.

• Collaborate with sales on renewals, expansions, and up-sell possibilities.

• Represent customer needs among product, engineering, marketing, and support teams.

• Manage accounts at various stages of the customer lifecycle.

⛳️ Requirements

• Minimum of 2 years of experience in Customer Success, Technical Account Management, or a related field.

• Previous experience working with clients of varying sizes.

• Excellent written and verbal communication capabilities.

• Capability to articulate technical concepts to both engineers and executives.

• Ability to work autonomously in a remote setting.

• Self-motivated individual with a natural curiosity and a willingness to learn and adapt in a dynamic environment.

• Openness to travel as required.

• Nice to have: Over 5 years of overall experience in customer-facing positions.

• Nice to have: A technical background, preferably with hands-on experience in Kubernetes.

• Nice to have: Familiarity with DevOps, GitOps, or Cloud Native technologies.

• Nice to have: Experience in driving adoption, retention, and customer advocacy.

• Nice to have: Current knowledge of the latest trends within the DevOps ecosystem.

🏝️ Benefits

• Quarterly travel opportunities.

• Remote work flexibility.

• Equal-opportunity employment.

• Supportive culture rooted in humility, authenticity, and diversity.

• Team-member ownership and trust.