Technical Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Configure and implement SwiftMR on virtual machines (VMs) and/or gateway PCs.

• Deploy SwiftMR and integrate it with MRI systems and PACS, overseeing network and DICOM configurations for optimal interoperability.

• Leverage your knowledge in TCP/IP and DICOM networking to troubleshoot and enable seamless data transmission and connectivity.

• Oversee SwiftMR’s cloud-based operations to guarantee secure and dependable performance for healthcare facilities.

• Serve as the primary technical resource for clients, delivering application support and resolving technical challenges.

• Provide comprehensive troubleshooting for integration or connectivity issues related to SwiftMR, including PACS support and MRI-specific configurations.

• Create and maintain documentation of implementation processes and troubleshooting guides to aid clients in self-support.

• Conduct regular check-ins to ensure clients are maximizing SwiftMR’s capabilities and achieving their intended outcomes.

• Plan and coordinate SwiftMR integrations with prospective customers.

⛳️ Requirements

• A minimum of 1 year in a technical or application support role within healthcare IT.

• Proficient in TCP/IP networking and DICOM networking.

• Experience with MRI systems, PACS, and imaging software, with a strong preference for PACS support experience.

• Exceptional problem-solving abilities, with the capacity to independently diagnose and resolve complex technical challenges.

• Excellent communication skills, with a client-focused mindset and the ability to articulate technical concepts to non-technical users.

• Fluent in both English and German.

• A proactive team player.

• Preferred: Over 3 years in a technical or application support role within healthcare IT.

🏝️ Benefits

• Work type: Full time under EOR.

• Work remotely, with occasional business travel.

• Collaborate with colleagues across the nation and globally.

• Paid Time Off (30 days).

• Onboarding gifts and home office supplies.

• Training & Development.