Technical Customer Service Editor, m/f/d

This is a fully remote position, open to applicants in Germany.

📋 Description

• Develop and enhance the knowledge management tool ViAssist, focusing on qualitative content.

• Gather and prepare pertinent information about products and services for various user groups (e.g., Viessmann employees, partners, and users).

• Oversee and refresh curated content within the ViAssist knowledge base.

• Collaborate with different areas within Customer Service (e.g., service technicians, hotline staff, etc.) and other departments (e.g., Academy, Technical Documentation, etc.) to generate content.

• Ensure the quality and audience-centric approach of the knowledge base content.

• Address content-related inquiries concerning knowledge entries from various internal stakeholders.

• Develop and continually refine internal standards, processes, guidelines, and manuals.

• Partner with stakeholders on strategic planning and considerations.

⛳️ Requirements

• Technical knowledge and ideally, a keen interest in climate solutions related to heating, cooling, and ventilation (preferred).

• (Initial) professional experience as an editor with strong writing abilities, including a very good command of German spelling and grammar.

• Capacity to learn and implement guidelines and processes effectively.

• Ability to swiftly assess information from various sources and present it appropriately for target audiences.

• Knowledge or experience in knowledge management or content management (including metadata management).

• Proficient in using editorial systems/CMS and Google Workspace.

• Exceptional attention to detail.

• Outstanding self-organization skills with the ability to meet deadlines.

• Excellent communication and interpersonal skills.

• Proficiency in English; knowledge of additional European languages is a plus.

🏝️ Benefits

• Engaging and modern area of responsibility.

• Strong team spirit and an open-door policy.

• Commitment to occupational health and safety, with up-to-date protective equipment that meets the highest safety standards.

• Annual opportunities for professional development and training.

• Paths for internal advancement following professional development.