Technical Customer Enablement and Training Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Take charge of customer onboarding from the initial setup to complete platform adoption.

• Conduct live training sessions, onboarding programs, and cohort-based workshops for enterprise clients.

• Simplify technical workflows, automations, and data concepts into clear, actionable steps for marketing teams.

• Develop and sustain scalable enablement playbooks, guides, and training materials.

• Assist with marketing operations workflows, including CRM automation, reporting, and campaign setup.

• Collaborate with marketing and content teams on SEO, content workflows, and enablement initiatives.

• Serve as a reliable, technical advisor for customers throughout their lifecycle.

⛳️ Requirements

• 2–4 years of experience in customer enablement, customer success, marketing operations, or product training within a SaaS or tech environment.

• Preferably, experience working at a recognized or reputable technology company.

• Hands-on experience with HubSpot or comparable CRM/marketing automation platforms.

• Proficient in SQL and Python, with the ability to actively utilize both in workflows, reporting, or training contexts.

• Essential: Prior remote work experience, proficiency with remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar), and experience working with U.S. or UK-based firms.

• Outstanding communication skills with the capability to explain technical concepts to non-technical users.

🏝️ Benefits

• Competitive pay.

• Remote work options.

• Professional development opportunities.