Technical Consultant – Cloud & Managed Services

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver first-level support through phone, chat, and email for the Oracle Primavera product suite; triage issues, resolve them, and escalate within the service level agreement (SLA).

• Conduct supervised installation and configuration of Primavera toolset components (P6 EPPM/PPM), enhancing skills through structured training.

• Acquire supervised experience with PPDC and cloud environments (OCI/Azure); ensure data integrity and perform audits as required.

• Create clear and concise documentation; actively contribute to the knowledge base.

• Collect information from stakeholders and communicate effectively.

• Adhere strictly to policies and SLAs; implement structured support methodologies; commit to ongoing learning.

• Assist in team objectives and support sales initiatives as directed.

⛳️ Requirements

• Experience in customer service

• Strong focus on detail

• Proficient in computer skills

• Structured approach to problem-solving

• Genuine interest in learning the Oracle Primavera toolset and PPDC/cloud environments

• Familiarity with Oracle Primavera, Oracle Database, or cloud platforms (OCI/Azure)

• Background in service desk or call center operations

• Experience with a work/service management platform (e.g., Autotask)

🏝️ Benefits

• Competitive salary and performance-based incentives

• Opportunities for career advancement and professional development

• Comprehensive health and wellness programs

• Flexible working hours and remote work options