Lead Services Consultant

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Advise on the most suitable implementation strategy and ongoing services for HubSpot's sophisticated upmarket clientele, ensuring their long-term success with HubSpot.

• Assess customer requirements based on their business goals and technical specifications.

• Develop tailored implementation plans and suggest services and/or Solutions Partners that cater to the distinct needs of customers.

• Collaborate directly with the customer or partner to identify necessary resources.

• Set clear milestones, project outlines, and timelines for execution.

• Present strategies to the customer's Executive team.

• Affect customer purchasing decisions by instilling urgency and confidence in the proposed solutions.

• Support the enterprise practice's growth by improving coordination between Sales and Services teams, and personalizing implementation solutions for clients.

• Forge relationships with accredited Solutions Partners to:

• Improve the quality of recommendations.

• Assist in partner development by providing direct feedback and through PDMs.

• Enhance the effectiveness of partner accreditations.

• Offer guidance and recommendations regarding HubSpot best practices, business processes, deployment strategies, and change management to HubSpot prospects.

⛳️ Requirements

• Proficient in English.

• Over 5 years of experience in a similar position.

• Possess a customer-centric mindset and a consultative approach to problem-solving.

• Extensive implementation expertise with complex SaaS software (CRM, ERP, etc.) for large, intricate clients.

• Experience in facilitating organizational change for customers.

• Proven track record of engaging in value discussions with executive teams.

• Exceptional oral and written communication abilities.

• Capability to instill a sense of certainty and urgency in customers, ensuring they feel confident in their decisions.

• Strategic mindset, able to assist customers with long-term planning, while recommending additional HubSpot products and services to foster growth.

• Highly detail-oriented with robust project management skills.

• Strong technical acumen, with a comprehensive understanding of integrations, APIs, and technical strategies.

🏝️ Benefits

• The cash compensation listed below encompasses base salary, on-target commission for eligible employees, and annual bonus targets under HubSpot’s bonus plan.

• In addition to cash compensation, certain roles may qualify for HubSpot’s equity plan, offering restricted stock units (RSUs).

• Individual compensation packages are established based on objective, role-related criteria, which may include skills, experience, qualifications, and other job-related factors.