Technical Consultant

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Oversee multiple Cayenta ERP and/or Customer Information System environments concurrently.

• Execute SQL Server database administration and support environments that may also involve Oracle.

• Conduct system administration for customer applications and infrastructure environments.

• Monitor customer environments and proactively resolve issues related to availability, reliability, security, and performance.

• Diagnose technical problems, pinpoint root causes, and coordinate resolutions across teams.

• Manage technical tasks using ticketing systems and provide clear updates.

• Carry out product releases, patching, updates, configuration alterations, and maintenance activities.

• Develop a thorough understanding of assigned customer environments, configurations, dependencies, and operational requirements.

• Identify recurring issues and enhance processes through automation, monitoring, or documentation.

• Establish long-term customer relationships and communicate technical information effectively.

• Prepare and present customer reports on environment health, maintenance, risks, and activities.

• Participate in the 24x7 on-call rotation and scheduled evening or weekend maintenance activities as needed.

• Assist in administering highly available Azure infrastructure, including Linux and Windows virtual machines and Azure services.

• Support Azure databases, storage, networking, security, Key Vault, Microsoft Entra ID, and single sign-on capabilities.

• Create scripts and automation for deployment, monitoring, administration, and maintenance tasks.

• Aid in disaster recovery planning, testing, and execution for Azure environments.

• Manage user access, permissions, authentication, and password management.

• Develop and enhance technical documentation, runbooks, troubleshooting guides, and procedures.

• Engage in knowledge transfer, training, internal improvement projects, and cross-team issue resolution.

• Utilize AI tools responsibly for investigation, research, scripting, documentation, and automation.

⛳️ Requirements

• A minimum of 3 years of experience in technical support, system administration, managed services, infrastructure, database administration, or a related technical role; equivalent education and experience will also be considered.

• Familiarity with or strong working knowledge of Microsoft SQL Server.

• Understanding of system administration concepts in Windows and/or Linux environments.

• Some experience with or knowledge of Microsoft Azure is preferred.

• Strong analytical and troubleshooting abilities.

• Capability to independently investigate technical issues and navigate unfamiliar challenges.

• A natural curiosity and a desire to understand root causes.

• Ability to work autonomously with minimal supervision while collaborating or escalating appropriately when necessary.

• A strong customer service orientation and the ability to build trusted relationships with customers.

• Proficiency in managing multiple customer environments, priorities, and deadlines effectively.

• Experience with Apache Tomcat, including configuration, hardening, and SSL certificates.

• Excellent written and verbal communication skills.

• Strong organizational and time-management abilities.

• Experience using Jira, TeamSupport, or similar ticketing/work-management systems.

• Willingness to participate in weekend schedules or alternative workweeks, including Tuesday-Saturday or Sunday-Thursday shifts.

• Willingness to engage in an on-call rotation.

• Commitment to continuous learning, documentation, knowledge sharing, and improvement.

• Comfort in responsibly utilizing AI-assisted tools.

• Certifications such as CompTIA A+, Network+, Security+, Microsoft AZ-104, or AZ-305 are advantageous.

🏝️ Benefits

• 3 weeks of vacation and 5 personal days.

• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment.

• Employee stock ownership.

• RRSP/401k matching programs.

• Lifestyle rewards.

• Remote work options.