Technical Consultant

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Oversee multiple Cayenta ERP and/or Customer Information System environments concurrently.

• Execute SQL Server database administration and support environments that may also involve Oracle.

• Conduct system administration for customer applications and infrastructure environments.

• Monitor customer environments and proactively resolve issues related to availability, reliability, security, or performance.

• Diagnose technical problems, determine root causes, and coordinate resolutions across teams.

• Manage technical tasks through ticketing systems and maintain clear, precise updates.

• Implement releases, patches, updates, configuration changes, and maintenance.

• Develop a comprehensive understanding of customer environments, configurations, dependencies, and operational needs.

• Recognize recurring issues and enhance processes through automation, monitoring, or documentation.

• Foster long-term customer relationships and convey technical information effectively.

• Prepare and present customer reports on environment health, maintenance, risks, and activities.

• Participate in a 24x7 on-call rotation and scheduled evening or weekend maintenance activities as necessary.

• Assist in managing highly available Azure infrastructure, virtual machines, databases, storage, networking, security, Key Vault, Microsoft Entra ID, and single sign-on.

• Create scripts and automation for deployment, monitoring, administration, and maintenance.

• Aid in disaster recovery planning, testing, and execution for Azure environments.

• Oversee user access, permissions, authentication, and password management.

• Support Active Directory Group Policy and Microsoft Azure/Entra policies such as Conditional Access.

• Engage in cloud implementation or migration projects.

• Develop and enhance technical documentation, runbooks, troubleshooting guides, and procedures.

• Participate in knowledge transfer, training, team discussions, internal improvement projects, and cross-functional problem resolution.

• Utilize AI tools responsibly for research, log analysis, scripting, documentation, troubleshooting, and automation.

⛳️ Requirements

• A minimum of 3 years of experience in technical support, system administration, managed services, infrastructure, database administration, or a related technical field; equivalent education and experience will also be taken into account.

• Experience with or strong working knowledge of Microsoft SQL Server.

• Familiarity with system administration concepts in Windows and/or Linux environments.

• Some experience with or knowledge of Microsoft Azure.

• Strong analytical and troubleshooting abilities.

• Proven capacity to independently investigate technical issues and navigate unfamiliar challenges.

• A curious mindset and a desire to understand the underlying causes of issues rather than simply applying temporary fixes.

• Ability to work autonomously with minimal supervision while recognizing when collaboration or escalation is necessary.

• Strong customer-service orientation and the capability to build trusted customer relationships.

• Ability to manage multiple customer environments, priorities, and deadlines effectively.

• Experience with Apache Tomcat, including configuration, hardening, and SSL certificates.

• Excellent written and verbal communication skills.

• Strong organizational and time-management abilities.

• Proficiency in using Jira, TeamSupport, or similar ticketing/work-management systems.

• Willingness to participate in weekend schedules or alternative workweeks when required, including Tuesday-Saturday or Sunday-Thursday schedules.

• Willingness to be part of an on-call rotation when necessary.

• Commitment to continuous learning, documentation, knowledge sharing, and improvement.

• Comfort using AI-assisted tools responsibly as part of technical investigations, research, scripting, documentation, and daily tasks.

• Preferred/standout: Experience in Managed Services; Microsoft SQL Server and Oracle administration; Microsoft Azure administration or cloud infrastructure experience; certifications such as CompTIA A+, Network+, Security+, Microsoft AZ-104, or AZ-305; knowledge of virtualization technologies; experience with highly available enterprise applications; PowerShell, shell scripting, Azure CLI, or similar tools; familiarity with infrastructure or application monitoring tools; understanding of TCP/IP networking, firewalls, certificates, DNS; involvement in Azure implementations or migrations; experience with Active Directory and Microsoft Entra ID; familiarity with enterprise software, ERP, CIS, utility technology, or experience in the utility industry.

🏝️ Benefits

• 3 weeks of vacation and 5 personal days.

• Comprehensive Medical, Dental, and Vision benefits starting from the first day of employment.

• Employee stock ownership and RRSP/401k matching programs.

• Lifestyle rewards.

• Remote work options and more!