Technical Consultant

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Oversee multiple Cayenta ERP and/or Customer Information System environments concurrently.

• Execute SQL Server database administration and provide support for environments that may include Oracle.

• Handle system administration for application and infrastructure environments related to customers.

• Monitor customer environments and proactively resolve issues regarding availability, reliability, security, and performance.

• Diagnose technical problems, identify underlying causes, and coordinate solutions across various teams.

• Manage technical tasks through ticketing systems and ensure accurate updates are maintained.

• Carry out product releases, patching, updates, configuration changes, and maintenance activities.

• Develop a comprehensive understanding of assigned customer environments, configurations, dependencies, and operational needs.

• Recognize recurring issues and enhance processes through automation, monitoring, or documentation.

• Foster long-term customer relationships and clearly communicate technical information.

• Prepare and present customer reports regarding environment health, maintenance, risks, and activities.

• Participate in the team’s 24x7 on-call rotation and scheduled evening or weekend maintenance activities as required.

• Assist in managing highly available Azure infrastructure, including virtual machines, databases, storage, networking, security, Key Vault, Microsoft Entra ID, and single sign-on.

• Create scripts and automation for deployment, monitoring, administration, and maintenance tasks.

• Support disaster recovery planning, testing, and execution for Azure environments.

• Oversee user access, permissions, authentication, and password management.

• Assist with Active Directory Group Policy and Microsoft Azure/Entra policies, including Conditional Access.

• Engage in cloud implementation or migration projects.

• Develop and enhance technical documentation, runbooks, troubleshooting guides, and procedures.

• Record solutions and lessons learned from complex technical challenges.

• Engage in team discussions, knowledge-transfer sessions, training, and internal improvement initiatives.

• Collaborate with teams across Cayenta Support, Technical Services, Business Intelligence, Development, Product, and others.

⛳️ Requirements

• Over 3 years of experience in technical support, system administration, managed services, infrastructure, database administration, or a similar technical role.

• Equivalent education and experience will also be considered.

• Proficiency in or strong working knowledge of Microsoft SQL Server.

• Familiarity with system administration concepts within Windows and/or Linux environments.

• Some experience with or knowledge of Microsoft Azure.

• Excellent analytical and troubleshooting capabilities.

• Ability to independently investigate technical issues and navigate unfamiliar challenges.

• Capacity to work autonomously with minimal supervision while recognizing when collaboration or escalation is necessary.

• Strong customer service orientation and ability to build trusted relationships with customers.

• Ability to manage multiple customer environments, prioritize effectively, and meet deadlines.

• Experience with Apache Tomcat, including its configuration, hardening, and SSL certificates.

• Excellent written and verbal communication skills.

• Strong organizational and time-management abilities.

• Experience utilizing Jira, TeamSupport, or similar ticketing/work-management systems.

• Willingness to work weekend schedules or alternative workweeks when required, including Tuesday-Saturday or Sunday-Thursday schedules.

• Readiness to participate in an on-call rotation as needed.

• Commitment to ongoing learning, documentation, knowledge sharing, and improvement.

• Comfortably use AI-assisted tools for technical investigation, research, scripting, documentation, and daily tasks.

• Certifications such as CompTIA A+, Network+, Security+, Microsoft AZ-104, or AZ-305 are advantageous.

• Experience with virtualization technologies, highly available enterprise applications, scripting or automation, monitoring tools, TCP/IP networking, firewalls, certificates, DNS, Azure implementations or migrations, identity and access management, enterprise software, ERP, CIS, or utility technology are beneficial.

🏝️ Benefits

• Enjoy 3 weeks of vacation and 5 personal days.

• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment.

• Employee stock ownership.

• RRSP/401k matching programs.

• Lifestyle rewards.

• Flexibility to work remotely.