Technical Client Success Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Act as the main technical and strategic liaison for designated client accounts.

• Comprehend client objectives and align them with platform features, workflows, and deliverables.

• Facilitate technical conversations, including light troubleshooting, data analysis, and integrations.

• Lead structured onboarding processes utilizing clear documentation, visuals, and walkthroughs.

• Monitor account well-being, proactively identify risks, and promote retention and growth opportunities.

• Collaborate with operations, production, and leadership teams to ensure prompt and accurate delivery.

• Keep comprehensive records and workflows in HubSpot or other similar CRM tools.

⛳️ Requirements

• 2–4 years of experience in client success, account management, or customer-facing SaaS roles.

• A working knowledge of coding concepts, including SQL and Python.

• Previous experience in a technology or SaaS company.

• Demonstrated experience working remotely.

• Excellent written and verbal communication skills in English.

• Highly organized, process-oriented, and adept at managing multiple accounts.

🏝️ Benefits

• Health insurance.

• Remote work options.

• Professional development opportunities.