Customer Success Manager

This is a fully remote position, open to applicants in Austria.

📋 Description

• Collaborate with our clients to transform the established pre-sales command plan into actionable objectives that align with their desired positive business outcomes.

• Acquire a deep understanding of the GitLab platform, including common best practices and use cases, to effectively guide our customers.

• Comprehend the customer journey and provide guidance for their future adoption of our solutions.

• Serve as the GitLab point of contact for any inquiries, issues, or escalations, working closely with GitLab Support, Product Management (including roadmaps), and other relevant teams as necessary.

• Manage a portfolio of assigned customers, concentrating on enhancing adoption, ensuring retention and growth, and maximizing overall customer satisfaction.

• Stay informed and current on GitLab releases.

⛳️ Requirements

• Proficient understanding of Git and standard branching strategies.

• Familiarity with the software development lifecycle and development pipeline.

• Knowledge of continuous integration, continuous deployment, and DevSecOps practices.

• Previous experience in Customer Success or a similar role demonstrating a track record of improving satisfaction, adoption, and retention.

• Proven experience working in partnership with customers to define and achieve their business objectives.

• Experience engaging with customers of various sizes relevant to the assigned segment.

• Outstanding verbal, written, organizational, presentation, and communication skills.

• Detail-oriented and analytical in approach.

• Strong ability to work collaboratively within a team while also being a self-starter.

• Project management skills and experience.

• Robust technical, analytical, and problem-solving abilities.

• Alignment with our core values and a commitment to operate in accordance with them.

• Willingness to travel as necessary and adhere to the company’s travel policy.

• Fluent in German.

🏝️ Benefits

• Comprehensive benefits to support your health, finances, and overall well-being.

• Flexible Paid Time Off.

• Access to Team Member Resource Groups.

• Equity Compensation and Employee Stock Purchase Plan.

• Growth and Development Fund.

• Parental Leave.