Technical Chat Support

This is a fully remote position, open to applicants in India.

📋 Description

• Diagnosing technical issues related to the products and services provided to our clients.

• Following up with customers to ensure their issues are resolved satisfactorily.

• Managing both internal and external escalations through emails and phone calls.

• Engaging with customers through various channels (calls, chats, emails, etc.) to efficiently identify the root of their issues.

• Conducting testing and analysis of all our current and forthcoming products and services.

• Documenting bugs/issues related to products and services and assisting in finding solutions.

• Developing and executing strategies to enhance customer experience, optimize internal processes, improve operational metrics, and increase business profitability.

⛳️ Requirements

• A bachelor's degree in engineering, Computer Science, or a related field is preferred for candidates.

• A commitment to contributing towards achieving significant and challenging objectives.

• Excellent customer service skills, demonstrating empathy and enthusiasm for a customer-centric approach.

• Strong ability to investigate and accurately identify customer needs and concerns.

• Proficient in customer interaction across various scenarios.

• Exceptional written and verbal communication abilities.

• Proficient computer and Internet knowledge; eager to develop new skills.

• Enthusiastic Internet user with a strong interest in technology.

• Highly motivated, energetic team player with superb interpersonal skills.

• Technical knowledge required includes basics of Networking and DNS (Domain Name System), domain names & web hosting servers, foundational understanding of hardware & Linux/Windows Operating Systems, cPanel/Plesk, basic knowledge of web and email servers, configuration and troubleshooting of mail clients using IMAP/POP/SMTP, and web-based CMS (Content Management System) applications like WordPress.

🏝️ Benefits

• We have partnered with top insurance providers to offer you excellent health insurance options.

• Educational and certification sponsorships to help you further your knowledge.

• Flexible leave options to allow for personal time off, among other benefits!