Technical Assistant

This is a fully remote position, open to applicants in New York.

📋 Description

• Establish and maintain prospect and customer files, manage inactive files, and perform general filing tasks.

• Handle incoming phone calls and direct them to the appropriate individuals.

• Utilize fax machines, scanners, printers, and copiers efficiently.

• Support the service team in creating marketing materials, proposals, and presentations for both prospects and customers.

• Enter prospect and customer information into relevant applications and the agency management system.

• Provide word processing support as needed.

• Oversee inventory and manage the ordering of frequently used office supplies.

• Execute agency billing and process check requests as necessary.

• Ensure complete and precise information is maintained in accordance with agency management system data standards and integrity.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• High school diploma or an equivalent combination of education and experience.

• Up to 2 years of relevant work experience.

• Strong verbal and written communication abilities.

• Excellent customer service skills, including proficiency in telephone etiquette and active listening.

• Effective problem-solving and time management capabilities.

• Intermediate typing skills, ranging from 30 to 35 words per minute.

• Ability to collaborate within a team and promote a spirit of teamwork.

• Capacity to prioritize tasks across multiple projects and meet deadlines.

• Proficient in Microsoft Office Suite.

🏝️ Benefits

• Comprehensive health insurance.

• Retirement savings plan with employer contributions.

• Opportunities for professional development and growth.

• Flexible working hours.

• Positive and supportive work environment.