Technical Analyst I

This is a fully remote position, open to applicants in Texas.

📋 Description

• Ensure precise inventory records for corporate IT hardware and technology assets.

• Receive, inspect, label, barcode, and document new IT equipment.

• Monitor equipment assignments, users, locations, status, warranties, and asset lifecycle.

• Prepare laptops, desktops, monitors, docking stations, mobile devices, printers, and peripherals for deployment.

• Handle equipment returns, repairs, replacements, redeployments, and retirements.

• Conduct physical inventory counts and resolve any discrepancies.

• Maintain asset information within IT asset management and CMDB systems.

• Package and ship computers, peripherals, networking equipment, and other IT assets.

• Generate shipping labels, documentation, and tracking information.

• Investigate any delayed, damaged, or missing equipment shipments.

• Assist in large-scale equipment deployments and office relocations.

• Troubleshoot issues with computers, monitors, docking stations, printers, and peripherals.

• Perform basic wired and wireless network connectivity troubleshooting.

• Address Wi-Fi, VPN, and IP configuration issues.

• Provide first-level support for Microsoft 365 and commonly used corporate applications.

• Conduct Windows troubleshooting, software installation, updates, and workstation configuration.

• Adhere to procedures for workstation imaging, provisioning, and deployment.

• Respond to assigned IT service requests and incidents.

• Document troubleshooting activities and resolutions in the IT service management system.

• Escalate complex issues to IT, infrastructure, network, security, or application support teams.

• Deliver professional and courteous customer service to employees.

• Success is evaluated based on accurate inventory, timely equipment shipping, deployment readiness, efficient issue resolution, proper escalation, comprehensive documentation, and responsive customer service.

⛳️ Requirements

• High school diploma or equivalent is required.

• Entry-level experience in IT support, asset management, technology operations, service desk, or a related environment.

• Basic understanding of computer hardware and peripherals.

• Fundamental knowledge of TCP/IP, DNS, DHCP, Wi-Fi, VPN, and Ethernet.

• Basic troubleshooting skills for Windows computers and common business applications.

• Comfortable working with inventory and IT asset management systems.

• Strong organizational and record-keeping skills.

• Excellent attention to detail and ability to prioritize multiple requests.

• Ability to safely lift and move typical IT equipment weighing up to 25 pounds.

• Willingness to travel to corporate offices as needed.

• CompTIA A+, Network+, or equivalent technical training is preferred.

• Experience with ITSM platforms such as ServiceNow or Jira Service Management is preferred.

• Experience with IT asset management or CMDB platforms is preferred.

• Experience with Microsoft 365 is preferred.

• Familiarity with Microsoft Intune, SCCM/MECM, or similar endpoint management tools is preferred.

• Experience in preparing and deploying Windows laptops is preferred.

• Basic knowledge of Active Directory and/or Microsoft Entra ID is preferred.

• Experience with corporate shipping and logistics processes is preferred.

• Experience supporting employees or offices across multiple locations is preferred.

• Strong technical troubleshooting and problem-solving skills.

• Highly organized and detail-oriented.

• Reliable and customer-focused.

• Comfortable working independently while managing multiple priorities.

• Strong communication skills.

• Ability to recognize when a technical issue requires escalation.

• Hands-on interest in computers, hardware, networking, and IT operations.

• Willingness to learn and grow within an IT environment.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans.

• Company-paid Basic Life and AD&D insurance.

• Short-term and long-term disability coverage.

• Optional additional voluntary Life and AD&D benefits.

• 401(k) retirement plan with company match.

• PTO accrual starting on the first day of employment.

• Flexible benefit options.