Junior Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Evaluate and confirm the delivery of technical services, ensuring adherence to Maxtrack’s quality standards.

• Examine the correct installation and upkeep of equipment in vehicles, verifying wiring, connections, and secure mounting.

• Collaborate closely with the scheduling team to ensure the accurate completion of service orders.

• Determine if maintenance tasks were carried out according to established technical and operational guidelines.

• Partner with the N1, Engineering, and Operations teams to create solutions that enhance the efficiency of field services.

⛳️ Requirements

• Proficient in Microsoft Office.

• Familiarity with Zendesk or comparable customer support platforms.

• Experience in customer service roles.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Pharmacy discount program

• Profit-sharing bonus (PLR)

• Meal allowance

• Life insurance

• Wellhub (formerly Gympass)

• Zenklub

• Education Incentive Program

• Company-issued mobile phone

• Onhappy (travel discount platform)