Technical Analyst, HR – Fixed Term Contract

This is a fully remote position, open to applicants in Poland.

📋 Description

• Manage and provide support for Human Resources Jira Project and Jira Service Management platforms, which include HR Service Desk operations, tracking HR initiatives and OKRs, and managing HR system change workflows in collaboration with IT and other stakeholder teams.

• Set up and enhance workflows, request types, queues, SLAs, permissions, automation, and reporting to ensure effective HR service delivery, intake management, and operational transparency.

• Act as a key technical partner to HR stakeholders by collecting requirements, assessing trade-offs, and converting business needs into scalable system configurations.

• Organize HR policies, processes, and operational information within Confluence Cloud (Einstein) and create a structured, searchable HR Knowledge Base that supports self-service and workflow processes.

• Facilitate HR self-service by integrating knowledge content with HR Service Delivery intake experiences to enhance resolution efficiency and improve the employee experience.

• Offer operational support for the HR Service Desk, which includes monitoring the ticket queue and implementing a regular quality assurance process to maintain compliance with service standards.

• Execute medium complexity HR technology upgrades from start to finish, including analysis, configuration, testing, and support during release.

• Create and sustain technical documentation and user instructions to promote adoption, consistency, and operational longevity.

• Evaluate service and project data to spot trends, risks, and opportunities for automation, standardization, and continuous enhancement.

• Collaborate with HR Ops Engineering colleagues, IT, Security, and cross-functional teams to ensure solutions comply with enterprise standards and data privacy regulations.

• Take ownership of specified HR technology domains or workstreams (e.g., HR Service Desk, HR Knowledge Base).

⛳️ Requirements

• Bachelor’s degree in Information Technology, Human Resources, Business, or a related field, or equivalent practical experience.

• A minimum of 3 years of experience in administering or supporting Jira Project and/or Jira Service Management in a corporate setting.

• Proven experience in translating business processes into technical system configurations and workflows.

• Familiarity with service management principles, including request lifecycles, SLAs, queues, and reporting.

• Experience in creating and maintaining organized knowledge content or technical documentation for both technical and non-technical audiences.

• Strong analytical and problem-solving abilities, with the capability to independently resolve system and process issues.

• Excellent communication and stakeholder engagement skills, with the ability to influence outcomes without direct authority.

🏝️ Benefits

• Comprehensive health, dental, and vision plans

• Parental leave for primary and secondary caregivers

• Flexible work arrangements

• Two, week-long company breaks per year

• Additional time off

• Long-term incentive program

• Training investment program