Technical Account Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Ensure that customers enjoy an exceptional experience with the Diversey cleaning and sanitation program.

• Build strong relationships at all levels within customer organizations (end users/supervisors/managers).

• Maintain a completely secure environment by fully adhering to policies, procedures, and best practices established by the EHS department.

• Install equipment according to Standard Operating Procedures.

• Conduct regular site visits.

• Keep existing customer equipment in operational condition.

• Provide training to customers on safe equipment usage, Safety Data Sheets, cleaning procedures, and product information.

• Monitor inventory to ensure customers have the essential supplies on-site, handle purchasing orders, and ensure program compliance.

• Act as the customer's voice – summarize areas of focus, follow up on issues, and gauge customer satisfaction.

• Identify and resolve technical issues and conditions.

• Maintain appropriate inventory levels in the company vehicle and storage units.

• Repair leased dish machines and equipment in accordance with priorities and the service level agreement.

• Perform administrative tasks – complete daily timesheets, follow up on equipment/parts purchasing orders, document equipment/parts usage at customer sites for cost allocation, and review the weekly customer visit plan with your manager.

• Complete a paid annual training program and mandatory safety training.

⛳️ Requirements

• High School diploma or equivalent is required.

• At least 1 year of field service experience (maintaining industrial equipment/mechanical problem solving) or selling cleaning solutions/equipment to Hospitality/Food Service businesses.

• Availability to support business needs (emergency calls) which may occur during evenings, nights, weekends, and holidays.

• Proficient in computer technology – Email, Excel, Word, Google Apps, and mobile applications.

• Must possess a valid US Driver’s License with a clean driving record and the ability to drive for extended periods.

• Physical requirements include moving objects up to 40 lbs and performing precise work in confined spaces.

• Skilled in the effective use of power tools in limited spaces.

• Basic plumbing and electrical skills.

• Must demonstrate a professional attitude and be self-motivated/directed.

• Attention to detail, time management, communication, decision-making, interpersonal relationships, and organizational skills are essential.

• Ability to collaborate cross-functionally to achieve company objectives.

🏝️ Benefits

• Medical, dental, and vision benefits available from day one.

• 401(k) plan with matching contributions.

• Paid time off in addition to holidays.

• Opportunities for learning and development.

• Wellness programs.