Technical Account Manager – Middle

This is a fully remote position, open to applicants in Poland.

📋 Description

• Facilitating communication between the Client and internal teams.

• Serving as the Client’s representative within the Casino Platform.

• Supporting the Client with technical inquiries and issues through the helpdesk.

• Conducting initial troubleshooting, debugging, and issue iteration.

• Escalating unresolved cases to the appropriate teams.

• Prioritizing and managing the Client's requests and concerns.

• Advising the Client on their utilization of our product.

• Acting as a stakeholder for product requests relevant to the client.

• Refining the client's ideas and challenges to customize our product to their specifications.

• Proactively monitoring the Client's system and its metrics, covering both technical and business aspects.

⛳️ Requirements

• Fluency or proficiency in English, at a minimum of B2 level or higher.

• Fluency or proficiency in Russian, at a minimum of C1 level or higher.

• Excellent soft skills, particularly in communication for both technical and non-technical audiences, conflict resolution, and the ability to work collaboratively within cross-functional teams.

• Strong analytical thinking capabilities, including the ability to differentiate between correlation and causation, identify patterns, solve complex issues, and think critically under pressure.

• Experience in business analysis and product management processes to align technical solutions with customer requirements.

• Prior experience in large-scale software development environments, including roles that interact directly with customers.

• Familiarity with monitoring and logging tools such as Datadog, ELK (primarily Kibana), and JIRA.

• Proficient in analyzing datasets to extract actionable insights and support decision-making.

• Experience with GitLab CI/CD pipelines and understanding of data-driven systems.

• Strong knowledge of web markup languages (HTML, CSS).

🏝️ Benefits

• Private health insurance.

• Sports benefits.

• Comprehensive Mental Health Program.

• Free English lessons (online).

• Local language courses.

• Paid time off.

• Maternity leave support.

• Referral program rewards.

• Opportunities for upskilling, internal workshops, and participation in professional conferences and corporate events.