Senior Technical Account Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Act as a reliable technical advisor throughout the customers’ journey with Wiz.

• Guide customers through the processes of deployment, configuration, and operationalization of Wiz.

• Take a proactive approach, steering customers towards complete adoption while addressing Cloud, Code, and Runtime security risks.

• Ensure that customers meet their business objectives and communicate progress and results to key stakeholders.

• Comprehend and advocate for customer needs to internal stakeholders at Wiz.

• Manage a portfolio of up to 10 strategic customers, enhancing adoption and securing renewals.

• Collaborate across functions to refine processes.

⛳️ Requirements

• 8-12+ years of experience in technical roles that involve customer engagement, preferably in cloud/cloud-security product support.

• A Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent advanced experience.

• In-depth understanding of cloud services and architecture from at least two Cloud Service Providers (CSPs) such as AWS, GCP, Azure, or OCI.

• Extensive knowledge of cloud-security best practices, advanced threat models, and intricate CNAPP use cases.

• Hands-on experience in deploying and operationalizing containerization technologies, including Docker and Kubernetes.

• Practical experience with DevOps technologies such as CI/CD, Version Control Systems, and Infrastructure as Code (IaC).

• Expert-level knowledge of security concepts related to Linux and Windows operating systems.

• Outstanding problem-solving abilities, capable of diagnosing and addressing highly complex technical challenges.

• Proven history of managing a portfolio of business that includes 5 or more complex enterprise/strategic customers.

• Demonstrated success in establishing and maintaining executive-level relationships with enterprise clients.

• Ability to continually empower customers on the Wiz platform and provide proactive problem-solving assistance.

• Exceptional communication and interpersonal skills.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Reimbursement for Home Office Setup.

• Flexible Spending Accounts.

• Monthly reimbursement for Connectivity.

• Employee Assistance Program (EAP).

• Short- and Long-term Disability Insurance.

• Life & Accident Insurance.

• 401(k) Retirement Savings Plan with employer matching contributions.

• Flexible paid time off plus 11 paid holidays.

• Paid leave programs, including parental, pregnancy health, medical, and bereavement leave.