Technical Account Manager – Middle

This is a fully remote position, open to applicants in Poland.

📋 Description

• Deliver second-line technical support for B2B merchants by identifying, investigating, and resolving integration and payment-related challenges.

• Oversee and facilitate technical integrations with payment providers, merchants, and third-party systems.

• Analyze API requests, logs, and transaction flows utilizing tools such as Postman, browser developer tools, and monitoring systems.

• Collect client requirements and convert business needs into precise technical tasks for internal teams.

• Collaborate with Product, Engineering, and Analytics teams to enhance platform functionality and integration processes.

• Support merchants with payment configuration, routing strategies, and operational optimization aligned with business objectives.

• Coordinate issue resolution and task completion across various stakeholders while ensuring high service quality.

• Offer product and process enhancement suggestions based on merchant feedback and technical insights.

⛳️ Requirements

• Upper Intermediate English proficiency or higher.

• Strong presentation and communication abilities, including client calls and product demonstrations.

• Comprehensive understanding of HTTP, APIs, REST, SOAP, JSON, and web technologies.

• Practical experience with Postman (or similar API tools) and browser developer tools.

• Capability to investigate technical issues and collaborate effectively across multiple teams.

• Proactive attitude with a strong sense of ownership and problem-solving capabilities.

• Nice to have: Experience with payment systems, gateways, acquirers, or PSPs.

• Nice to have: Familiarity with the payments ecosystem, merchant requirements, card schemes, and transaction flows.

• Nice to have: Previous experience in technical support, integration support, or technical account management.

• Nice to have: Programming knowledge in any language and ability to work with API requests/scripts.

• Nice to have: Experience with the ELK stack or similar logging and monitoring tools.

• Nice to have: Proficiency in Russian – Upper Intermediate or higher.

🏝️ Benefits

• Full-time remote work options and flexible working hours.

• Private insurance coverage.

• An additional Day Off per calendar year.

• Compensation for sports programs.

• Comprehensive Mental Health Programme.

• Free online English lessons with a native speaker.

• Generous referral program.

• Opportunities for training, internal workshops, and participation in international professional conferences and corporate events.