Director, Technical Account Management

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Oversee Flare’s team of threat intelligence specialists and Technical Account Managers.

• Serve as a player-coach responsible for ensuring customer value realization.

• Create and refine TAM processes and workflows centered on automation, efficiency, and repeatability.

• Recruit, train, and supervise new team members.

• Offer in-depth technical guidance on utilizing the Flare platform for cybersecurity and threat intelligence operations.

• Establish customer enablement processes, develop collateral, and create reusable playbooks.

• Showcase best practices in threat detection and remediation, including research into advanced threat groups, phishing tactics, and cybercrime organizations.

• Partner with Product and Engineering leads to create, document, and facilitate methodologies for identity security and threat intelligence workflows.

• Collaborate with Customer Success Managers and departmental leaders to achieve customer objectives.

• Enhance technical escalation procedures and address issues with Product and Engineering teams.

• Engage in on-site customer visits and participate in industry events.

• Provide feedback on product features, technical challenges, and potential improvements.

• Evaluate client deployments and suggest configuration enhancements.

• Assess TAM impact and define its contribution to renewal revenue.

⛳️ Requirements

• A minimum of 12 years of experience in client-facing cybersecurity consulting roles, with a preference for threat intelligence experience.

• Background as a SOC analyst or threat researcher.

• Previous experience in a leadership role.

• Experience in B2B SaaS environments or with implementing SaaS solutions.

• Familiarity with API integrations and webhooks.

• Basic skills in Python development.

• Strong problem-solving abilities with the capacity to navigate complex technical challenges and deliver effective solutions.

• Outstanding communication and interpersonal skills, capable of simplifying intricate technical concepts for customers.

• Ability to work collaboratively with Customer Success Managers, Product, and Engineering teams.

• Excellent organizational skills to manage multiple accounts, prioritize tasks efficiently, and drive issues to resolution.

• Willingness to work outside of standard business hours to support customers.

• Availability to participate in on-site customer visits and industry events.

🏝️ Benefits

• Competitive salary.

• Bonus structure.

• Stock options.

• Health coverage/insurance.

• Flexibility to work from anywhere.

• Unlimited vacation policy.

• Engaging company events such as “Flamping”, curling, rock climbing, and more.

• Opportunities in a high-growth, innovative start-up with immediate impact and personal and professional development.

• A motivating and award-winning team.