Technical Account Manager – East or South

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Act as the trusted technical authority for significant healthcare accounts

• Proactively oversee system performance

• Enhance stakeholder relationships

• Foster stability, innovation, and long-term customer satisfaction across Philips’ managed services solutions

• Function as the primary contact to ensure systems are operational and functioning effectively

• Deliver consistent updates on solution performance

• Analyze trends in case management

• Collaborate with customer support to facilitate the resolution of escalated customer concerns

• Ensure prompt resolution of customer issues

⛳️ Requirements

• Over 5 years of experience in complex health system IT environments

• More than 3 years of experience in consultative, post-sales enterprise solutions utilizing client/server architecture

• Additional experience in supporting clinical and/or healthcare applications is advantageous

• At least 3 years of experience in planning and implementing large software installations or managing them post-installation

• Comprehensive knowledge of medical imaging systems

• In-depth understanding of DICOM

• Extensive familiarity with HL7 messaging standards

• Capability to effectively meet minimum physical, cognitive, and environmental job requirements with or without accommodation

• US work authorization is mandatory; candidates needing sponsorship now or in the future will not be eligible

🏝️ Benefits

• Annual incentive bonuses, sales commissions, or long-term incentives may be provided

• Generous paid time off (PTO)

• 401k plan with up to a 7% match

• Health Savings Account (HSA) with company contributions

• Stock purchase plan

• Educational reimbursement

• Philips Total Rewards benefits program