Technical Account Manager – East or South

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Act as the reliable technical authority for key healthcare accounts

• Take proactive measures to manage system performance

• Enhance relationships with stakeholders

• Foster stability, innovation, and enduring customer success across Philips’ managed services solutions

• Function as the primary point of contact to ensure systems are operational and healthy

• Deliver regular updates regarding solution performance

• Observe trends in case management

• Collaborate with customer support to facilitate the resolution of escalated customer issues

• Plan and execute major software installations or oversee systems post-installation

⛳️ Requirements

• Over 5 years of experience in complex health system IT environments

• More than 3 years of experience in consultative, post-sales enterprise solutions utilizing client/server architecture

• Additional experience in supporting clinical and/or healthcare applications is advantageous

• Over 3 years of experience planning and executing large software installations or managing them after deployment

• In-depth knowledge of medical imaging systems

• Familiarity with DICOM

• Understanding of HL7 messaging standards

• Capability to meet the minimum physical, cognitive, and environmental job requirements with or without accommodations

• US work authorization is mandatory; candidates requiring current or future sponsorship will not be considered

🏝️ Benefits

• Generous PTO

• 401k with up to 7% match

• HSA with company contribution

• Stock purchase plan

• Education reimbursement

• Philips Total Rewards benefits program

• Reasonable accommodations for applicants with disabilities

• Equal employment and advancement opportunities