Technical Account Manager

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Offer expert guidance to customers on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence. Act as the primary liaison for technical inquiries or escalations, working closely with Support, Product Management, and other relevant teams. Participate in workshops designed to help customers maximize the value of the Wiz platform.

• Build trusted advisor relationships and establish a consistent communication rhythm with customer stakeholders ranging from practitioners to C-level executives, focusing on enhancing adoption, ensuring retention, and promoting satisfaction.

• Assist customers in formulating Success Plans that outline essential goals and key performance indicators, while providing guidance to achieve these objectives. Measure and report customers’ progress on these key performance indicators both internally and externally.

• Identify and resolve technical issues to ensure high customer satisfaction levels. Work collaboratively with Engineering and Support teams to address technical escalations promptly and effectively.

• Represent customer needs across various departments (such as product management and support). Provide insights regarding the availability of new features in Wiz. Manage account escalations effectively.

• Partner with the Wiz Sales and Renewal teams to secure contract renewals. Aid in identifying opportunities to expand Wiz usage within the customer’s organization.

• Keep current on functional and technical knowledge of the Wiz platform. Regularly monitor news related to new and emerging cloud security threats. Enhance your understanding of the Wiz ecosystem, including Cloud Service Providers and Technology partners.

⛳️ Requirements

• Over 5 years of experience in technical customer-facing roles, such as Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, or Customer Success Engineer.

• Strong comprehension of cloud services, architectures, and security best practices, with CSP-level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred.

• Familiarity with container technologies (Docker, Kubernetes) and the associated security considerations.

• Excellent problem-solving abilities, with a talent for troubleshooting complex technical issues and driving towards resolution.

• Proven success in building and maintaining relationships with enterprise clients, driving customer success, and surpassing performance targets.

• Exceptional communication and interpersonal skills, with the capability to effectively engage with stakeholders at all levels within an organization.

• A B.S. in Computer Science, Engineering, or a related field, or equivalent experience.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development