Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure that assigned accounts derive maximum technical value from Expel's services, fostering retention and growth through technical consultation, service integration, and hands-on problem-solving.

• Develop robust relationships with security practitioners and technical leaders to promote platform adoption and integration into their security frameworks.

• Provide technical depth and expertise that allows Customer Success Managers to concentrate on strategic relationships.

• Manage technical response coordination with customers during incident occurrences.

• Assist customers in evolving their use of Expel over time, enhancing integrations and optimizing configurations.

⛳️ Requirements

• Over 5 years of experience in the security industry, primarily in consultative customer-facing positions.

• Profound technical knowledge in two or more security product areas (EDR, NDR, SIEM, Cloud security, IAM, etc.) along with related detection methodologies.

• Background in customer-facing technical roles such as solutions engineering, professional services, or technical consulting.

• Familiarity with enterprise security operations and the challenges encountered by security teams.

• Strong consultative abilities; approaches with active listening and comprehends customer context prior to suggesting solutions.

• Capacity to articulate complex technical concepts to diverse audiences, ranging from SOC analysts to security directors.

🏝️ Benefits

• Unlimited PTO (which we model and encourage).

• Flexibility in work location.

• Up to 24 weeks of parental leave.

• Outstanding health benefits.