Technical Account Manager

📋 Description

• Responsible for reviewing and validating outputs generated by AI.

• Accountable for the final deliverables, irrespective of AI assistance.

• Capable of critically assessing AI results to ensure they align with established requirements.

• Responsible for accuracy, quality, and compliance.

• Lead the comprehensive implementation of Vidizmo solutions (e.g., AI Intelligence Hub, EnterpriseTube, Digital Evidence Management, Redactor).

• Define project plans, milestones, scope, deliverables, roles, and responsibilities that align with customer expectations and contractual obligations.

• Manage cross-functional teams, including solution architects, engineers, data specialists, and support personnel to meet deadlines and quality standards.

• Oversee project progress, identifying risks, issues, and dependencies; escalate and resolve obstacles to ensure successful delivery.

• Serve as the main point of contact for customers throughout the delivery process, ensuring consistent communication, reporting, and escalation management.

• Supervise service performance, quality metrics, SLAs, and customer satisfaction objectives.

• Lead continuous improvement initiatives to enhance delivery workflows, documentation, and operational processes.

• Support the sales team during pre-sales phases by offering technical consulting, solution scoping, and implementation planning.

• Conduct discovery calls with potential clients to convert business requirements into solution blueprints, implementation estimates, TCO analyses, and risk evaluations.

• Assist in drafting technical and commercial proposals, Statements of Work (SOWs), and customer deliverable plans.

• Participate in customer presentations and demonstrations to showcase Vidizmo’s AI-driven capabilities and implementation strategies.

• Act as a liaison between sales, product management, engineering, and professional services to align expectations and delivery results.

• Facilitate internal kick-offs, project steering calls, and project review sessions.

• Maintain clear documentation and status updates for executives, customers, and delivery teams.

• Monitor customer satisfaction and identify upsell, cross-sell, and expansion opportunities in collaboration with account managers.

• Contribute to the development of best practices, templates, and playbooks to standardize delivery and customer interactions.

• Educate internal stakeholders on service delivery best practices and customer insights gathered from implementations.

⛳️ Requirements

• A minimum of 5 years of experience in SaaS, AI/data analytics, cloud/enterprise software, or similar technology environments (experience with enterprise clients/government preferred).

• Familiarity with AI/ML concepts (LLMs, RAG), data platforms, APIs, and typical integration challenges associated with multimodal data solutions.

• Demonstrated success in technical pre-sales, solution scoping, workshops, or proposal development.

• Exceptional written and verbal communication, presentation, and stakeholder management abilities.

• Knowledge of Agile delivery methodologies, risk management, and SLAs.

• Strong client engagement capabilities with a talent for building and maintaining trusted advisor relationships.

• Preferred certifications in Project Management (PMP, PRINCE2), ITIL, or cloud technologies (Azure/AWS).

• Experience in regulated industries such as government, healthcare, legal, or financial services is a plus.

• Understanding of data security and compliance frameworks (ISO 27001, HIPAA, CJIS, GDPR, etc.) is preferred.

🏝️ Benefits

• Health Insurance (OPD/IPD)

• Daily Lunch Facility

• Separate Maternity Cover

• Leave encashment

• Car Support Program

• Referral Bonus

• EOBI

• Bi-Annual Increment

• Provident Fund

• Career Growth

• Bonus (benefits may vary based on location)