Senior Technical Account Manager – Professional Services

📋 Description

• Serve as a strategic partner and reliable advisor to clients.

• Prioritize a customer-centric approach by creating success plans and ensuring stakeholders recognize ongoing value.

• Oversee onboarding and adoption processes while tracking account health and user engagement.

• Collaborate with clients to pinpoint essential business processes and enhance efficiency.

• Act as the technical liaison, linking adoption efforts to tangible business value.

• Generate qualified leads by leveraging data-driven insights and analyzing AI usage.

• Represent the voice of the customer by converting business goals into actionable insights for various teams.

⛳️ Requirements

• Profound knowledge of ClickUp platform features, automation logic, integrations, and AI Agent capabilities.

• Familiarity with generative AI concepts, prompt engineering, and automation frameworks.

• Expertise in workflow analysis, process design, and recognizing friction points.

• Ability to oversee complex customer programs involving multiple stakeholders, deadlines, and objectives.

• Proficient in using dashboards and metrics to convey health, adoption rates, and ROI.

• Strong executive presence coupled with excellent communication abilities.

• Full responsibility for the assigned portfolio: proactive, organized, and motivated to achieve measurable results.

• Collaborates cross-functionally with the account team, Product, and Sales to ensure alignment on outcomes.

🏝️ Benefits

• Equal Opportunity Employer.

• Opportunities for professional development.