Automation Technical Account Manager

📋 Description

• Offer architectural direction and implementation guidance for the Red Hat Infrastructure and Automation Portfolio

• Conduct technical assessments and share expertise to proactively recognize and mitigate potential issues

• Acquire insights into customers' technical infrastructure, environment, hardware, and product offerings

• Collaborate closely with Red Hat Engineering, Product Management, and Technical Support teams to troubleshoot and resolve issues

• Develop documentation related to customer challenges and technical solutions for resolution

• Cultivate and enhance customer relationships by providing attentive, relationship-focused support

⛳️ Requirements

• Experience in Linux or UNIX system administration

• Strong comprehension of Linux and associated technologies such as management, networking, and storage

• Proficiency in IT automation, configuration management, application deployment, and infrastructure orchestration technologies

• Superior troubleshooting and debugging abilities

• Experience in enterprise datacenter environments and operations

• Capability to manage and expand existing enterprise customer relationships

• Bachelor's degree in a technology-related field, ideally computer science or engineering

🏝️ Benefits

• Flexible working hours

• Professional development opportunities