Technical Account Manager

📋 Description

• Oversee enterprise onboarding and integration projects, ensuring successful and timely launches.

• Track the product/program/project from inception to delivery, engaging with customers on technical issues.

• Collaborate closely with Customer Success Management and other internal teams to uncover opportunities and convert customer objectives into actionable technical setups with adoption strategies.

• Grasp customer needs and tackle technical obstacles, managing the entire process including communication of issues, goals, requirements, and solutions.

• Maintain an in-depth knowledge of SpyCloud’s product offerings.

• Offer technical advice and oversee timelines, milestones, migration objectives, and business transformation strategies.

• Create best practices and resources based on insights gained from customer interactions to aid in scaling initiatives.

• Act as a customer advocate, representing their interests internally.

• Provide constructive feedback and seek ways to enhance the customer experience through processes and materials, fostering value realization.

⛳️ Requirements

• Strong technical expertise and proven experience in driving change at all levels.

• Comprehensive understanding of various web technologies, including knowledge of APIs and databases.

• Proficient in REST technology, with prior experience working with APIs and a capability to comprehend and troubleshoot cloud solutions.

• Demonstrated history of creating documentation for processes, playbooks, and other resources for use by Technical Account Managers (TAMs).

• Ability to effectively collaborate within teams comprising both technical and non-technical members across multiple ongoing projects.

• Experience in converting business objectives into technical solutions.

• Familiarity with data analytics to identify key performance indicators and conduct data analysis for insight generation.

• Capable of working seamlessly with the customer's development team.

• Practical experience with a solid foundation in problem analysis and resolution for SaaS enterprise platforms.

• BA/BS/Undergraduate degree is required.

• Preferred 3-5+ years of experience in Technical Account Management or Sales Engineering in a customer-facing capacity.

• Familiarity with Software as a Service (SaaS) solutions is preferred.

• Hands-on experience with programming and scripting languages, especially in relation to APIs, is preferred.

• Experience in cybersecurity and ATO prevention is a plus.

• Preferred experience with either Active Directory, Entra ID, Splunk, XSOar, Sentinel, or SOAR/SIEM.

🏝️ Benefits

• 401(k) with Employer Contribution

• Health, Vision, and Dental Insurance

• Health Savings Account (HSA) available with Employer Contribution

• Employer Paid Life, Short-term, and Long-term Disability Insurance

• Generous PTO Plan and 16 paid holidays per year

• Retirement Savings Plan with Employer Contribution

• Employer Provided Private Health Insurance and Healthcare Cashplan

• Employer Paid Life Insurance and Income Replacement

• Generous Holiday Plan and 14 paid holidays per year