Technical Account Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Develop and nurture collaborative, operational relationships with suppliers, retailers, and internal SPS teams.

• Enhance the customer experience by promoting continuous improvement and serving as a liaison in cross-departmental discussions and projects.

• Actively recommend ongoing enhancements to key stakeholders by utilizing data insights and trends.

• Lead or engage in multiple ongoing customer projects and showcase adaptability when confronted with potentially conflicting priorities.

• Ensure effective communication with key stakeholders in the account portfolio, including the facilitation of business reviews.

• Decrease the demand for support through proactive customer engagements, data monitoring, and improved success rates.

• Serve as a technical escalation point of contact for assigned accounts and collaborate with internal teams to achieve issue resolution.

⛳️ Requirements

• Bachelor’s degree and at least 2 years of relevant experience; or an equivalent combination of education and experience.

• Ability to effectively collaborate with key stakeholders at all levels and functions.

• Excellent verbal and written communication skills, including the capability to influence others and professionally represent the organization both internally and externally.

• Strong project leadership, analytical, and quality improvement capabilities.

• Capacity to work independently, take initiative, and prioritize tasks in a demanding, fast-paced environment.

• Willingness to work during off-peak hours and be available for limited on-call duties, including some evening and weekend shifts.

• Advanced knowledge of SPS Commerce programs, systems, and processes is preferred.

• Bachelor’s degree is highly preferred.

🏝️ Benefits

• Comprehensive benefits package designed to support employees’ health, well-being, and financial security.

• Benefits are tailored to be country-specific and comply with local laws and market practices.

• Training opportunities and visibility across various roles.

• Access to resources for success.

• Diverse career paths and opportunities for growth.