• Take charge of the post-sale customer journey for a selection of enterprise accounts

• Foster strong, trusted relationships with both technical and executive stakeholders

• Promote product adoption, engagement, and ensure long-term customer success

• Assist customers during onboarding, integrations, and continuous service delivery

• Identify and capitalize on renewal and expansion opportunities in collaboration with Sales

• Examine usage data and customer trends to uncover insights and optimization possibilities

• Serve as the voice of the customer by providing feedback and shaping product development

• Oversee support issues and liaise with internal teams to guarantee timely resolutions

• Establish yourself as a trusted advisor in Cyber Risk and TPRM best practices

• Over 4 years of experience in Technical Account Management, Customer Success, or related roles in B2B SaaS

• Proven experience working with enterprise clients and managing a portfolio of accounts

• Strong knowledge of cybersecurity, risk management, GRC, or TPRM fields

• Demonstrated ability to cultivate relationships with both technical users and executive stakeholders

• Analytical thinker with the capacity to convert data into actionable insights

• Experience overseeing customer lifecycles, including renewals and expansions

• Exceptional communication, organization, and problem-solving capabilities

• A proactive, ownership-oriented approach in a fast-paced environment

• Flexible, inclusive, enjoyable, and diverse work atmosphere

• Culture that values recognition

• Opportunities for self-directed dynamic learning

Technical Account Manager

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