Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of customer accounts, serving as the main contact for technical inquiries and coordinating issue management and resolution.

• Leverage product expertise to act as a reliable technical advisor and resource for clients.

• Gather and analyze customer data to uncover trends, comprehend adoption behaviors, and deliver insights aimed at improving the customer experience.

• Work closely with Sales, Customer Success, and Product teams to reduce churn risk and promote ongoing customer success.

• Monitor customer interactions, activities, and progress using the CRM tool to maintain precise records and facilitate effective account management.

⛳️ Requirements

• At least 5 years of relevant experience in account management, consulting, or professional services.

• Practical experience in deploying and optimizing VDI environments, with a preference for AVD (Azure Virtual Desktop) experience.

• Strong comprehension of XaaS businesses (e.g., SaaS, PaaS, IaaS) and experience in managing customer relationships across IT Operations, Finance, and Software Engineering disciplines.

• Capability to guide clients through software implementation, drive product adoption, and ensure customers obtain the full value of the product.

• Strong analytical skills and problem-solving capabilities to effectively identify and resolve customer challenges.

• Exceptional communication, time management, project management, and interpersonal skills to collaborate efficiently with both internal and external stakeholders.

🏝️ Benefits

• Competitive Base + Commission Plan

• Stock Options

• Health and Welfare Plans*

• Life and Disability Plans*

• Retirement Plan*

• Unlimited Flexible Paid Time Off......including your birthday off!