Technical Account Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• TAKE CHARGE OF THE TECHNICAL SUCCESS FOR OUR TOP TIER CLIENTS

• Serve as the primary technical liaison for a designated portfolio of high-priority customers.

• Facilitate the technical transition from Sales Engineering to guarantee a seamless flow from implementation to ongoing operations.

• Cultivate strong relationships with technical stakeholders, architects, platform owners, and engineering executives.

• ENSURE PLATFORM HEALTH, SCALABILITY, AND PERFORMANCE

• Regularly evaluate customer deployments to pinpoint risks related to scalability, reliability, performance, and maintainability.

• Offer strategic insights for platform enhancements, upgrades, optimizations, and architectural modifications.

• Advise customers on automation and workflow best practices that influence platform performance, reliability, or scalability.

• OVERSEE ESCALATIONS AND OPERATIONAL EXCELLENCE

• Manage technical support requests, issue resolution, critical incidents, and high-severity support cases.

• Coordinate cross-departmental responses involving Support, Product, Engineering, and Customer Success teams.

• Keep customers updated with timely communication, clear resolution strategies, and proactive risk management.

• TURN CUSTOMER INSIGHTS INTO CONTINUOUS IMPROVEMENT

• Examine support activities, recurring issues, usage trends, and operational risks to formulate preventative action plans.

• Assess technical product concerns, bugs, and feature requests, ensuring feedback is accurately documented internally and followed through with Product & Engineering.

• Convey structured customer insights to Product and Engineering to enhance platform outcomes at scale.

• Identify and address technical product gaps identified by enterprise customers, from triaging bugs and feature requests to contributing lightweight fixes, workflow enhancements, or pull requests as needed, collaborating with Product and Engineering to implement impactful improvements.

⛳️ Requirements

• 🧭 Proven experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a comparable customer-facing technical role.

• ☁️ In-depth knowledge of cloud infrastructure, distributed systems, APIs, integrations, and platform operations.

• 🔎 Experience in diagnosing performance, reliability, and scalability issues in production settings.

• 💬 Ability to communicate complex technical concepts into actionable recommendations for both technical and business stakeholders.

• 🤝 Proven ability to build trust with senior technical stakeholders and align internal teams around customer outcomes.

• 🔁 Experience collaborating closely with Support, Product, Engineering, and Customer Success teams to address customer challenges.

• 🛠️ Solid DevOps and infrastructure background, including hands-on experience with Docker, Kubernetes, self-hosted deployments, cloud environments, and the operational considerations necessary for running scalable, reliable production systems.

• 🔧 Minimum of 6 months experience with n8n or similar workflow automation/iPaaS platforms like Zapier, Make, Node-RED, or others.

• 🤖 Familiarity with AI/LLM integrations, agentic workflows, or automation applications involving AI-driven business processes.

• 🏢 Experience supporting both self-hosted and SaaS enterprise clients, particularly in complex or highly regulated environments.

• 🧑‍💻 Background in open-source, developer-focused, or technical platform products.

• 📈 Previous experience in scaling customer success or TAM operations in a fast-growing SaaS or infrastructure company.

• 🤝 Proactive and consultative approach, capable of understanding the business implications of technical issues, anticipating future challenges, and managing multiple customer priorities efficiently.

🏝️ Benefits

• Competitive compensation 💸 – We offer fair and attractive pay.

• Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.

• Work/life balance 🏖️ – We work hard but ensure you have time to recharge:

• Europe: 30 days of vacation, plus public holidays wherever you are.

• US: 20 vacation days, 8 sick days, plus public holidays wherever you are.

• Health & wellness 🩺 –

• Europe: We provide benefits according to local country norms.*

• US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.

• Future planning 💰 –

• Europe: We provide pension contributions according to local country norms.*

• US: 401(k) retirement plan with a 4% employer match.

• Financial security 🛡️ –

• Europe: We provide benefits according to local country norms.*

• US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.

• Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.

• A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!

• Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.

• Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.

• AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity.

• Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.