Technical Account Manager

This is a fully remote position, open to applicants in California, +8 more states.

📋 Description

• Your primary objective will be to ensure the technical success of n8n’s strategic top-tier customers, assisting them in maintaining healthy, scalable, and high-performing environments while maximizing long-term platform adoption.

• As a reliable technical advisor, you will collaborate closely with customers and internal teams to guarantee that top-tier accounts receive the guidance, support, and operational excellence necessary for their success:

• OVERSEE THE TECHNICAL SUCCESS OF TOP-TIER CUSTOMERS

• Serve as the dedicated technical point of contact for a portfolio of strategic top-tier customers.

• Facilitate the technical transition from Sales Engineering to ensure a seamless implementation into ongoing operations.

• Cultivate strong relationships with technical stakeholders, architects, platform owners, and engineering leaders.

• FOSTER PLATFORM HEALTH, SCALABILITY, AND PERFORMANCE

• Regularly evaluate customer deployments to identify risks related to scalability, reliability, performance, and maintainability.

• Offer strategic recommendations for platform enhancements, upgrades, optimizations, and architectural adjustments.

• Advise customers on automation and workflow best practices when they affect platform performance, reliability, or scalability.

• MANAGE ESCALATIONS AND OPERATIONAL EXCELLENCE

• Supervise technical support intake, issue management, critical incidents, and high-severity support cases.

• Coordinate cross-functional responses with Support, Product, Engineering, and Customer Success teams.

• Keep customers informed with prompt communication, clear resolution strategies, and proactive risk management.

• CONVERT CUSTOMER INSIGHTS INTO CONTINUOUS IMPROVEMENT

• Evaluate support activities, recurring issues, usage trends, and operational risks to drive preventative action plans.

• Triage technical product issues, bugs, and feature requests, ensuring feedback is accurately documented internally and tracked to completion with product & engineering.

• Share structured customer insights with Product and Engineering to enhance platform outcomes at scale.

• Identify and address technical product gaps highlighted by enterprise customers, from troubleshooting bugs and feature requests to contributing lightweight fixes, workflow enhancements, or pull requests where suitable, collaborating with Product and Engineering to implement high-impact improvements.

⛳️ Requirements

• Must-haves

• 🧭 Technical account leadership: You possess significant experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a comparable customer-facing technical role.

• ☁️ Infrastructure and platform expertise: You have a profound understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations.

• 🔎 Production troubleshooting: You have successfully diagnosed performance, reliability, and scalability challenges in production environments.

• 💬 Clear technical communication: You can effectively translate complex technical subjects into actionable recommendations for both technical and business stakeholders.

• 🤝 Stakeholder management: You excel at building trust with senior technical stakeholders and aligning internal teams around customer outcomes.

• 🔁 Cross-functional collaboration: You have worked in close partnership with Support, Product, Engineering, and Customer Success teams to resolve customer challenges.

• 🛠️ Strong DevOps and infrastructure experience, including hands-on exposure to Docker, Kubernetes, self-hosted deployments, cloud environments, and the operational considerations required to maintain scalable, reliable production systems.

• Nice-to-haves

• 🔧 A minimum of 6 months experience with n8n or comparable workflow automation / iPaaS platforms like Zapier, Make, Node-RED, or similar.

• 🤖 Familiarity with AI / LLM integrations, agentic workflows, or automation use cases that involve AI-enabled business processes.

• 🏢 Experience supporting both self-hosted and SaaS enterprise customers, particularly in complex or highly regulated environments.

• 🧑‍💻 Background in open-source, developer-first, or technical platform products.

• 📈 Prior exposure to scaling customer success or TAM initiatives in a high-growth SaaS or infrastructure company.

• 🤝 A proactive and consultative approach, with the ability to comprehend the business impact of technical issues, anticipate forthcoming challenges, and stay organized across multiple customer priorities.

🏝️ Benefits

• Competitive compensation 💸 – We offer fair and attractive pay.

• Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll receive a share of n8n with equity.

• Work/life balance 🏖️ – We work diligently but ensure you have time to recharge:

• Europe: 30 days of vacation, plus public holidays wherever you are.

• US: 20 vacation days, 8 sick days, plus public holidays wherever you are.

• Health & wellness 🩺 –

• Europe: We provide benefits according to local country norms.*

• US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.

• Future planning 💰 –

• Europe: We provide pension contributions according to local country norms.*

• US: 401(k) retirement plan with a 4% employer match.

• Financial security 🛡️ –

• Europe: We provide benefits according to local country norms.*

• US: **Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.

• Career growth 📈 – We recruit rising stars who grow with us! You’ll receive €1K (or equivalent) annually to spend on courses, books, events, or coaching to enhance your skills.

• A passionate team 🤩 – We love our product, and we demonstrate it through regular hackathons where we see who can build the most impressive project with it!

• Remote-first 🌏 – Our team operates remotely across Europe, with regular off-sites for team bonding. Some roles, such as sales in the US, are hybrid—please review the job description.

• Giving back 🤝 – We're enthusiastic supporters of open source, and you'll receive $100 per month to back projects you care about.

• AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and utilize the best tools to enhance productivity and creativity.

• Transparency 🙏 – We ensure that everyone knows what everyone is working on, how the company is performing—the whole picture.