Technical Account Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the main technical advocate for a select group of strategic enterprise clients within the Premium Support framework.

• Assist customers with intricate deployments, performance optimization, and continual architectural advancements.

• Conduct regular technical health assessments, roadmap discussions, and executive business reviews.

• Serve as a bridge between clients and internal Megaport teams, including product, support, sales, and engineering.

• Oversee account health and usage to uncover opportunities for growth and retention.

• Contribute to the enhancement of the Premium Support service and the global TAM delivery model.

• Identify and connect with high-potential network and cybersecurity System Integrators, Value-Added Resellers, and aligned Managed Service Providers in your region.

• Develop enablement strategies for partner sales, pre-sales, and solution architects to effectively position Megaport solutions.

• Act as a trusted advisor in advising on network design, integration methods, and best practices for multicloud architecture.

• Create and present partner-facing technical materials, playbooks, and workshops that highlight Megaport’s value proposition.

• Collaborate with System Integrators and Value-Added Resellers to facilitate co-selling opportunities.

• Keep partners informed about the latest Megaport service offerings and solution capabilities.

• Establish and monitor key performance indicators (KPIs) to evaluate the success of partner engagement initiatives.

⛳️ Requirements

• A minimum of 5 years in a customer-facing technical position (e.g., TAM, Solutions Architect, Pre/Post Sales Engineer, or similar).

• Profound knowledge of enterprise networking, cloud connectivity, SD-WAN, and associated infrastructure services.

• Previous experience in or supporting System Integrators, Value-Added Resellers, vendors, and indirect partner ecosystems is highly preferred.

• Strong presentation capabilities and experience in delivering product demonstrations.

• Comfortable leading discussions ranging from executive briefings to technical deep dives across engineering, sales, and operations teams.

• Experience in designing or implementing cloud/virtualization networking solutions within enterprise customer settings is essential.

• In-depth understanding of Layer 2/Layer 3 architectures, carrier networks, and interconnection strategies.

• Excellent project coordination, prioritization, and stakeholder management abilities.

• Familiarity with Level 1-3 support desk processes and managed service environments.

• Practical experience with Infrastructure as Code (IaC) practices, Terraform, and API integrations is an advantage.

• A self-motivated individual with a collaborative spirit and the ability to excel in a fast-paced, global environment.

🏝️ Benefits

• Flexible working environment – embracing a remote-first culture with coworking options available.

• Generous leave policies – including 4 weeks of paid annual leave, parental leave, birthday leave, and a purchased annual leave program.

• Health and wellness support – provided through a wellness allowance and employee wellbeing initiatives.

• Comprehensive learning support – inclusive of a generous study and training allowance along with 5 days of paid study leave.

• Creative, modern workspaces – designed to inspire when you’re not working remotely.

• Motivated, inclusive team – collaborate alongside industry experts and emerging talent.

• Recognition programs – celebrate achievements with our *Legend* and *Kudos* awards.